Return & Refund Policy – zilodods.com
At zilodods.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items for a refund or exchange, subject to the terms outlined below.
1. Eligibility for Returns
- Timeframe: You have 30 days from the date of delivery to initiate a return.
- Condition: To be eligible for a return, items must be in their original condition, unopened, unused, and with all original packaging, tags, and accessories intact. If the item is a physical book, it must be in resalable condition (no marks, bends, or damage).
- Exclusions:
- Digital Products: E-books and other digital downloads are not eligible for return or refund, unless the product is defective.
- Used Books: Unless the product significantly differs from its description.
- Clearance Items: Clearance items are marked as final sale and are not eligible for return.
2. How to Initiate a Return
- Contact Us: Email us at info@zilodods.com or call us at +1 332 209 5496 to request a return authorization. Please provide your order number and a brief explanation of the reason for the return.
- Return Authorization: We will review your request and, if approved, issue a Return Authorization (RA) number and provide instructions for returning the item.
- Packaging & Shipping: Carefully package the item to prevent damage during shipping. Include a copy of your original order or packing slip and clearly write the RA number on the outside of the package. You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and purchasing shipping insurance.
- Ship To: Zilodods.com Returns, 22 Beechwood Dr Rouses Pt, NY 12979 USA
- Restocking fee: No cost
3. Refunds
- Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Shipping Costs: Original shipping costs are non-refundable, unless the return is due to our error.
4. Exchanges
- We only offer exchanges for defective or damaged items. If you need to exchange an item for the same product, email us at info@zilodods.com or call us at +1 332 209 5496.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately (within 7 days of delivery) at info@zilodods.com or call us at +1 332 209 5496 with your order number and photos of the damage or defect. We will arrange for a replacement or issue a full refund, including shipping costs, once the damage or defect is confirmed.
6. Cancellations
- You may cancel your order before it has been shipped. To cancel an order, please contact us immediately at info@zilodods.com or call us at +1 332 209 5496. If the order has already been shipped, the cancellation will be treated as a return, and you will be responsible for return shipping costs.
7. Contact Information
- Email: info@zilodods.com
- Phone: +1 332 209 5496
- Address: 22 Beechwood Dr, Rouses Pt, NY 12979 USA
8. Policy Updates
- zilodods.com reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.